14 entries · last 3 weeks
Added multilingual voice support (EN/ES/FR) to inbound receptionist
Rolled out to 3 clubs. Latency held under 800ms.
+2,400 LOC · 3 DEPLOYS · 0 ROLLBACKS
Migrated document-queue from Redis to Postgres LISTEN/NOTIFY
Removed 1 SPOF. Throughput up 3x under peak load.
Shipped roofing lead-capture system for a GlobalShield360 partner
End-to-end deploy in 11 days. First lead captured 4 hours after launch.
Patched webhook retry storm on HubSpot sync
Idempotency keys added. Zero duplicate contacts since.
Testing sponsor-matching agent on live player pool
40-player cohort. Ships only if match acceptance clears 30%.
Shipped agent handoff — AI-to-human transfer with full context
Transcript + intent summary lands in the rep inbox before the caller does.
+1,150 LOC · 2 DEPLOYS · 0 ROLLBACKS
Moved quote-render pipeline to queue workers
Peak quote generation cut from 96s to 14s.
Deployed inbound voice agent for a 3-location HVAC operator
Answered 61 calls in week one. Zero missed.
Fixed invoice PDF timezone drift for EST field crews
All timestamps now job-site local.
Launched card & funding insights engine — scored weekly
Early lift: +9% engagement vs control.
+3,080 LOC · 4 DEPLOYS · 1 ROLLBACK
Prototyping careers-page scraper for reverse-audit signals
Feeds the /reverse-audit scanner. May ship in Q3.
Consolidated 3 telephony providers to 1 — cost down 38%
Failover tested live mid-round. No dropped calls.
Corrected pick-scoring edge case on postponed games
Backfilled 212 affected picks. Users notified in-app.
Rolled out a Scalaro instance for a freight logistics broker
20 agents live across email + SMS. First booked meeting on day 2.
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